Return & Refund Policy – ItDisney.xyz |

At ItDisney.xyz, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our Return & Refund Policy ensures that you can shop with confidence, knowing you have options if something doesn’t meet your expectations.

1. Eligibility for Returns

We accept returns for unused and undamaged plant care robots and accessories within 30 days of purchase. To be eligible for a return, the item must meet the following conditions:

    • The product is unused, in its original condition, and includes all packaging and accessories.
    • Proof of purchase, such as an order confirmation or receipt, must be provided.

If your item meets these requirements, you can initiate the return process by contacting us via email or phone.

2. How to Request a Return

To request a return, follow these simple steps:

    1. Contact our customer support team:
    2. Provide the following information:
      • Your name and contact details.
      • Order number and date of purchase.
      • Reason for the return and any supporting details.

Our team will review your request and provide instructions on how to proceed.

3. Refund Process

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

Please Note:

    • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
    • Refund processing times may vary depending on your financial institution.

4. Exchanges

If you wish to exchange a product for a different model or item, please contact our support team. Exchanges are subject to product availability and must meet the same eligibility requirements as returns.

5. Non-Refundable Items

Certain items are non-refundable, including:

    • Products damaged due to improper use or mishandling.
    • Items returned without prior authorization.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

To report a damaged or defective product:

    • Email us at info@itdisney.xyz with photos of the issue and your order details.
    • Call our support team at (256) 547-6637 for immediate assistance.

7. Contact Information

If you have any questions or concerns about our Return & Refund Policy, please don’t hesitate to reach out.

    • Address: 12200 W Ave A, Cut Off, LA 70345, USA
    • Phone: (256) 547-6637
    • Email: info@itdisney.xyz

Our team is here to help ensure your shopping experience with ItDisney.xyz is positive and hassle-free.

8. Why Shop with ItDisney.xyz?

At ItDisney.xyz, we’re committed to providing top-quality plant care robots and accessories, exceptional customer support, and a hassle-free return process. We stand by our products and are dedicated to making your gardening experience enjoyable and successful.